Guest Service Supervisor (Saudi National)

About the role

The Guest Service Supervisor ensures smooth check‑in and check‑out operations, manages guest accounts, and upholds the high service standards of the EDITION hotel. This full‑time position is based on Shura Island and requires a Saudi national.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter and manage Marriott Rewards information and ensure rates match market codes.
• Compile daily reports, complete cashier and closing reports, and handle all payment types, vouchers and paid‑outs.
• Balance and secure receipts, count and secure the bank at shift start and end.
• Notify Loss Prevention/Security of any theft reports and follow accounting procedures.
• Assist management with training, evaluating, counseling and coaching staff while modeling fair‑treatment policies.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related guest service experience.
• Minimum 1 year of supervisory experience in a hospitality setting.

Required skills

• Guest check‑ins
• Cashier and closing reports
• Marriott Rewards information
• Safety training and certifications
• POS Systems