Key Account Manager – Jeddah (EXA Ceramics)

About the role

The Key Account Manager will be responsible for managing and growing relationships with our most important customers for EXA Ceramics in Jeddah. You will ensure client needs are met promptly, maintain high service standards, and contribute to the sales targets of the Project Sales Department.

Key responsibilities

• Engage with key customers, answer queries, and provide product recommendations to maintain satisfaction.
• Promote new products and identify potential clients to expand the customer base.
• Upload and maintain customer data in the C4C CRM system and submit samples and documentation for client approval.
• Prepare and follow up on quotations, monitor collections, and coordinate bank postings.
• Provide weekly and monthly progress reports and suggest strategies to increase sales.
• Stay informed on competitor activities, new product launches, pricing, and promotions.

Required profile

• Minimum 48 months of experience in account management or sales within a manufacturing or trading environment.
• Proven ability to build strong client relationships and achieve sales targets.
• Strong analytical mindset, proactive problem‑solving, and decision‑making skills.
• Excellent communication and negotiation abilities.

Required skills

• Proficiency with C4C (Customer Relationship Management) system.
• Data management and reporting.
• Sales support and quotation preparation.