Lounge Services Duty Officer (Jeddah)

About the role

Join Qatar Airways as we launch our first lounge in Jeddah. The Lounge Services Duty Officer will act as the primary ambassador for premium passengers, ensuring a seamless, world‑class experience throughout their time in the lounge.

Key responsibilities

• Assign and monitor staff duties across all lounge areas to maximise operational efficiency.
• Oversee daily manpower planning, workforce utilisation and service provider coordination.
• Handle passenger complaints, provide swift service recovery and protect the airline’s image.
• Investigate operational discrepancies, report findings and recommend corrective actions.
• Lead special improvement projects and change‑management initiatives driven by senior airport management.
• Manage passenger flow during disruptions such as flight delays, re‑routing or denied boarding.
• Conduct daily reporting, quality‑assurance checks and HACCP audits.

Required profile

• Strong service orientation with a passion for hospitality.
• Ability to work in a fast‑paced environment and make quick decisions.
• Excellent communication and coordination skills with internal teams and airport authorities.
• Leadership experience in a customer‑facing, operational setting.

Required skills

• HACCP auditing