Operations Manager – FMCG Warehouse

About the role

We are seeking an experienced Operations Manager to lead the end‑to‑end activities of our fast‑moving consumer goods (FMCG) warehouse. You will be responsible for driving efficiency, maintaining inventory accuracy, controlling costs, and ensuring safety compliance while delivering timely order fulfillment in a high‑volume environment.

Key responsibilities

• Oversee daily warehouse functions including receiving, put‑away, storage, picking, packing and outbound dispatch.
• Monitor and report on KPIs such as order fulfillment, picking accuracy, OTIF, dock‑to‑stock time and employee productivity.
• Lead and develop warehouse supervisors, team leaders, pickers and forklift operators.
• Plan manpower, shifts and productivity targets based on volume and seasonal demand.
• Identify bottlenecks and implement lean practices, batch, wave and zone picking methods.
• Support WMS utilization, automation and process digitisation.
• Maintain inventory accuracy through cycle counts, audits and FIFO/FEFO compliance.
• Control operating costs for labor, equipment and consumables.
• Ensure HSE, food‑safety and local regulatory compliance.

Required profile

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, Industrial Engineering or related field.
• 5‑10 years of experience in warehouse or operations management, with at least 2 years in a supervisory role.
• Proven experience in high‑volume FMCG distribution.
• Strong leadership, communication and problem‑solving abilities.

Required skills

• Hands‑on knowledge of inbound receiving, storage, picking, packing and dispatch processes.
• Proficiency with Warehouse Management Systems (WMS).
• Advanced Excel and Microsoft Office skills for operational reporting.