Restaurant Captain – Lebanese Cuisine

About the role

We are seeking a dynamic Restaurant Captain to lead the service team at our Lebanese restaurant in Al Khobar. The Captain ensures seamless food and beverage service, upholds Kempinski’s standards, and drives guest satisfaction through professional, courteous, and efficient service.

Key responsibilities

• Report to the Restaurant Supervisor/Assistant Manager and oversee waitstaff and host/hostess teams.
• Maintain impeccable personal appearance and adhere to hotel dress code and grooming standards.
• Deliver courteous, professional service and manage opening and closing procedures.
• Handle guest enquiries, complaints and feedback promptly, escalating to supervisors when needed.
• Operate the POS system accurately and manage billing.
• Monitor inventory, control waste, and ensure cleanliness of the service area.
• Assist with stock inventories and support secondary duties as assigned.
• Lead by example, motivate the team, and ensure service meets the highest quality standards.

Required profile

• Strong knowledge of the restaurant’s menu, food and beverage offerings, and upselling techniques.
• Ability to work punctually, follow hotel policies on safety, hygiene and fire regulations.
• Excellent communication skills and a positive, motivated attitude.
• Team‑player who can maintain good relations with staff across departments.
• Understanding of basic profit‑and‑loss concepts for the outlet.

Required skills

• Proficiency in operating a POS (Point‑of‑Sale) system.