Senior Account Manager – Amazon Payment Services

About the role

We are seeking a motivated, entrepreneurial and analytical Senior Account Manager to lead relationships with key merchants for Amazon Payment Services. The role combines customer‑focused account management with cross‑functional collaboration to drive merchant onboarding, growth and long‑term success.

Key responsibilities

• Manage day‑to‑day relationships with external merchant partners and act as their advocate within Amazon.
• Develop and optimise scalable processes for merchant onboarding, growth and ongoing management.
• Communicate regularly with senior leadership, presenting performance metrics and strategic recommendations.
• Collaborate with business, operations, marketing, product and technology teams to deliver integrated solutions.
• Identify new opportunities to improve merchant experience and drive revenue growth.

Required profile

• Proven experience building and growing relationships with internal and external partners.
• Strong track record of presenting to senior leadership and delivering results.
• Customer‑centric mindset with excellent analytical, detail‑orientation and communication skills.
• Experience in process development, project management and schedule coordination.
• Background in sales, business development or account management, preferably in a client‑facing environment.

Required skills