3PL Territory Senior Account Manager

About the role

HungerStation, part of the Delivery Hero Group, is looking for a Senior Account Manager for its 3PL territory in the Eastern Province of Riyadh. The role supports day-to-day 3PL account operations, keeps a balance between rider supply and delivery demand, and helps retain and grow relationships with 3PL partners.

Key responsibilities

• Support day-to-day 3PL account operations in the Eastern Province and monitor operational KPIs, SLAs and performance metrics, highlighting gaps to senior team members.
• Assist in onboarding and activating new 3PL partners to support regional fleet expansion and coverage goals.
• Help 3PL partners resolve routine operational issues, logistics obstacles and account inquiries.
• Review 3PL billing accuracy, assist in invoice validation and track payment releases with Finance.
• Build strong working relationships with 3PL partners, gather their operational feedback and communicate updates, safety guidelines and standard operating procedures.
• Monitor daily 3PL compliance with the Code of Conduct and operational standards, and contribute to process improvements.

Required profile

• 2 to 4 years of experience in logistics, 3PL coordination, fleet management or last-mile operations.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field.

Required skills

• Experience tracking 3PL performance, SLA compliance and fleet supply metrics.
• Basic exposure to invoice tracking, billing verification and data reporting.
• Strong problem-solving, communication and coordination skills.