After Sales Service Technician – IT (Computers & Mobile Devices)

About the role

The After Sales Service Technician will diagnose, repair and troubleshoot a wide range of computing and mobile devices for our customers in Riyadh. This position is essential for maintaining high customer satisfaction and supporting the growth of our service business.

Key responsibilities

• Greet customers, listen to their concerns and clearly explain technical issues, repair options and service packages.
• Perform advanced diagnostics, troubleshooting and repairs on laptops, desktops, tablets, and smartphones (iOS & Android).
• Carry out software installations, virus removals, data transfer or recovery, and operating system repairs or reinstalls.
• Manage repair timelines and costs, providing regular status updates to customers.
• Execute RMA and DOA procedures efficiently and coordinate with suppliers and external repair centers.
• Adhere to company policies, health, safety and security procedures.

Required profile

• Minimum 2 years of experience in consumer electronics after‑sales service for computers and mobile devices.
• Bachelor’s degree or diploma in Information Technology, Electronics or a related field.
• Strong problem‑solving, analytical and organizational abilities.
• Ability to work independently and as part of a team.

Required skills

• Windows operating system
• macOS operating system
• iOS mobile platform
• Android mobile platform
• Troubleshooting and diagnostics
• Software installation
• Virus removal
• Data recovery
• Operating system repair/reinstall
• RMA and DOA procedures

What we offer

• Competitive salary with performance‑based incentives.
• Professional work environment with opportunities for career growth.