Air Freight Operations Specialist – Jeddah

About the role

Join DHL Global Forwarding as an AFR Ops Specialist to develop and administer air‑freight operation plans, ensuring smooth flow of goods and information across global supply chains while proactively supporting customers and meeting service commitments.

Key responsibilities

• Act as the first point of contact for customers, handling shipment information, incidents, complaints, ad‑hoc pricing and claims.
• Administer shipment‑level activities including receipt of bookings, documentation, and coordination of local and international transport.
• Track, record and analyse operational exceptions, ensuring high data quality and regulatory compliance.
• Route and assign shipments to the most suitable consolidation to meet service commitments while maximising profit.
• Prepare invoices, debit/credit notes and supporting documentation, ensuring timely and accurate billing.
• Investigate invoice disputes, resolve recurring issues and propose process enhancements.
• Identify critical shipments and new business requiring hyper‑care, and support supplier performance improvement.

Required profile

• Bachelor’s degree or equivalent qualification.
• Minimum 4 years of experience in routing, shipping, carrier management, third‑party logistics, airlines, ground transportation, cold‑chain, import‑export or stakeholder management.

What we offer

• Opportunities to contribute ideas in a global logistics leader.
• Potential for further career development within the DHL Group.
• Competitive salary package.
• Work in a diverse, equal‑opportunity environment recognised as a Top Employer.