Application Support Officer – ERP (Microsoft Dynamics 365) Arabic speaker

About the role

The Application Support Officer – ERP will provide functional and technical assistance for Microsoft Dynamics 365 ERP modules, ensuring system stability, availability, and continuous improvement. You will work closely with business stakeholders, IT teams, and external vendors to support Finance, HR, Procurement, and Operations processes.

Key responsibilities

• Deliver day‑to‑day functional support for Dynamics 365 Finance, Procurement, HR, and Operations modules.
• Investigate, troubleshoot, and resolve application incidents, performing root‑cause analysis and corrective actions.
• Manage user accounts, security roles, and permissions in line with access‑control policies.
• Configure workflows, system parameters, and application settings based on business requirements.
• Log, track, and resolve incidents, service requests, and changes within agreed SLAs.
• Support change requests through impact analysis, test scenario preparation, and participation in SIT and UAT.
• Coordinate releases, patches, upgrades, and enhancements following Change Management processes.
• Maintain documentation such as release notes, configuration baselines, and audit evidence.
• Collaborate with vendors and internal development teams to improve system performance.
• Support integrations between Dynamics 365 and other enterprise systems (HRMS, DMS, Data Warehouse).
• Monitor ERP performance and contribute to reports, audits, and governance committees.
• Deliver end‑user training and produce user documentation to boost adoption.

Required profile

• Bachelor’s degree in Information Systems, Computer Science, Accounting, Business Administration or related field.
• 2–5 years of experience supporting ERP applications, preferably Microsoft Dynamics 365 Finance & Operations or Business Central.
• Microsoft Dynamics 365 Functional Consultant certification is highly preferred.
• Experience with incident, change, and release management processes.

Required skills

• Microsoft Dynamics 365 ERP configuration and administration.
• Incident and problem management.
• Change and release management.
• User access management.
• SQL query writing.
• SSRS reporting.
• Power BI.