Assistant Operations Manager

About the role

Peaks & Folds is seeking an Assistant Operations Manager to support day‑to‑day activities at its flagship coffee shop in Riyadh. You will work closely with senior management to ensure smooth operations, high customer satisfaction, and consistent quality across all service areas.

Key responsibilities

• Oversee daily store operations, including opening and closing procedures.
• Assist in staff scheduling, training, and performance evaluations.
• Monitor inventory levels and coordinate re‑ordering to prevent shortages.
• Address customer feedback and resolve issues promptly.
• Support implementation of process improvements and quality standards.
• Ensure compliance with company policies, health and safety regulations, and local labor laws.

Required profile

• Strong leadership and team‑management abilities.
• Excellent organizational, time‑management, and multitasking skills.
• Experience in customer service and problem‑solving within the food‑and‑beverage sector (preferred).
• Basic knowledge of inventory control, process improvement, and quality assurance.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field is preferred.

Required skills

• Proficiency with operational software and tools used for scheduling, inventory, and reporting.

What we offer

• Full‑time, on‑site position in a premium coffee‑shop environment.
• Opportunity to grow within a fast‑expanding hospitality brand.
• Collaborative team culture focused on delivering exceptional guest experiences.