Associate Customer Service Specialist

About the role

Medtronic, a global healthcare technology company, is looking for an Associate Customer Service Specialist in Jeddah. This is an entry-level customer service position focused on supporting internal and external customers, processing and clarifying orders, resolving shipment and credit issues, helping manage inventory and stock allocation, and improving service levels through strong problem-solving and operational support.

Key responsibilities

• Represent the company to external and internal customers, answer product-related questions and trace lost shipments.
• Interpret and clarify customer orders for the shipping department, take orders or registrations, and connect customers to support or field staff when needed.
• Manage web-based ordering or registrations, discuss customer credits with management, return goods for credit, identify quality assurance complaints and write price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• May manage inventories at customer facilities using EDI, forecasting, replenishment and inventory systems, focusing on stock and allocation issues.

Required profile

• High school diploma or equivalent with 2+ years of work experience in customer service or technical product support.
• Or an Associate's degree with 1+ year of experience, or a Baccalaureate degree (for degrees earned outside the United States, a degree meeting the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A)).
• Entry-level individual contributor working under close supervision, with autonomy and a focus on self-development.

Required skills

• Customer service and customer relationship management
• Quality assurance and process improvement
• Business operations, inventory efficiency and project management
• Data analytics and problem solving

What we offer

• A competitive salary and a flexible benefits package.
• Eligibility for the Medtronic Incentive Plan (MIP).