Back Office Agent

About the role

We are seeking a detail‑oriented Back Office Agent to support daily operations, handle customer requests, and ensure accurate record‑keeping. The role involves processing transactions, analysing data, and collaborating with internal teams to maintain high service standards.

Key responsibilities

• Process back‑office tasks and ensure timely completion of customer requests.
• Review and verify customer information and supporting documents.
• Collect, organise, and analyse operational data to aid business decisions.
• Prepare daily, weekly and monthly reports using Excel and PowerPoint.
• Coordinate with internal departments to resolve operational issues.
• Follow established procedures, policies and quality standards.
• Monitor pending requests and ensure timely follow‑up and closure.
• Maintain confidentiality and accuracy when handling customer information.
• Support continuous improvement of back‑office processes and customer experience.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Management or a related field.
• Preferably some experience in back‑office, customer service, call centre, operations or data processing.
• Strong command of written and spoken English.
• Excellent attention to detail, organisational and time‑management abilities.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Data analysis
• Reporting