Back Office Key Account Manager

About the role

The Back Office Key Account Manager will act as the primary point of contact for key clients, ensuring timely, professional service delivery and clear communication throughout the engagement.

Key responsibilities

• Serve as the primary back‑office point of contact for key clients, handling inquiries by email and phone and providing clear service plans, timelines and documentation requirements.
• Prepare and support professional correspondence such as contracts, agreements and official letters, and assist with financial activities including proposal preparation, cost modelling, invoice requests and purchase‑order processing.
• Manage client and vendor registrations, follow up on aged receivables, maintain accurate records in task‑management and client‑tracking systems, and prepare operational and performance reports for senior management.
• Coordinate license and registration renewals with authorities, support compliance with Saudi Labour Law, and assist with immigration, employee mobility and government portal management (HRSD, GOSI, Muqeem, QIWA).
• Collaborate with HR, GRO and Finance teams on documentation, invoicing, reconciliations and collections, and participate in team and project meetings.

Required profile

• Fluent in English and Arabic, both written and spoken.
• Strong analytical, research and problem‑solving abilities.
• Excellent communication, interpersonal and customer‑service skills.
• Highly organized, detail‑oriented and process‑driven.
• Motivated, trustworthy and effective team player.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel