Business Support System Specialist

About the role

KGDR Consultants is looking for two Business Support System Specialists to join the PMIS Phase 2 program for the Ministry of Culture in Riyadh. You will act as the primary point of contact for end‑users, ensuring smooth operation of business applications and timely resolution of incidents.

Key responsibilities

• Provide first‑line user support and manage tickets through the designated system.
• Classify issues, track resolution progress, and maintain accurate records.
• Coordinate User Acceptance Testing (UAT) activities, including test planning and result documentation.
• Deliver end‑user training sessions and create supporting documentation.
• Collaborate with technical teams to understand business processes and enterprise applications.

Required profile

• 2‑5 years of experience in user support or help‑desk environments.
• Proven ability to manage tickets and track issue resolution.
• Experience coordinating UAT and delivering training to end users.
• Strong communication and customer‑service orientation.
• Good understanding of business processes and enterprise software.

Required skills

What we offer

• Opportunity to work on a high‑visibility government program.
• Collaborative environment with experienced professionals.
• Competitive compensation package.