Channel Team Lead, Hub Delivery

About the role

The Channel Team Lead – Hub Delivery will guide a team of Account Development Executives (ADEs) responsible for onboarding and managing local retail partners in Amazon's Hub Delivery program. This leadership position blends field execution with strategic oversight to ensure activation and performance targets are met while upholding Amazon's delivery standards.

Key responsibilities

• Lead, mentor, and develop a team of ADEs to consistently execute the Hub Delivery model.
• Provide hands‑on coaching in prospecting, onboarding, and performance management.
• Foster a culture of accountability, commitment, and field excellence.
• Monitor team KPIs across operations, activation, and delivery quality.
• Identify systemic issues within territories and implement corrective action plans.
• Partner with Operations, Last Mile, and Program teams to resolve delivery‑quality challenges.
• Deliver consolidated field insights to improve program design, partner experience, and scalability.

Required profile

• Relevant experience in logistics, operations or data analysis (minimum 1 month as indicated).
• Proven ability to lead and develop a performance‑driven team.
• Strong problem‑solving mindset and results orientation.

Required skills

• Data Analysis