Chief Operating Officer (COO) – Riyadh

About the role

GESMA is seeking a forward‑thinking Chief Operating Officer to lead its operational ecosystem in Saudi Arabia. The COO will work hand‑in‑hand with the CEO to translate strategic vision into flawless execution, scaling the AI‑driven marketplace and ensuring high‑quality service delivery.

Key responsibilities

• Design and implement scalable operational roadmaps that integrate with AI matching algorithms and platform technology.
• Oversee dual‑sided marketplace dynamics, driving provider engagement, service quality, and customer retention.
• Promote a data‑driven culture, leveraging platform insights and automation to boost efficiency across functions.
• Manage P&L, budgeting, resource allocation, and cost optimisation to sustain high‑growth unit economics.
• Align operational initiatives with Saudi Vision 2030, building local partnerships and preparing for global expansion.
• Recruit, mentor, and lead high‑performing teams in operations, supply acquisition, customer experience, and vendor management.

Required profile

• 8+ years of executive operations leadership in hyper‑growth platforms, marketplaces, or tech‑enabled services.
• Deep understanding of AI, automation, and data analytics as drivers of operational excellence.
• Proven track record in P&L management, strategic road‑mapping, and scaling complex business models.
• Experience or strong familiarity with the GCC market and Saudi Vision 2030 digital initiatives.
• Exceptional leadership, stakeholder management, and communication skills with a hands‑on, builder mindset.
• Bachelor’s degree in Business, Computer Science, Engineering or related field; MBA or advanced degree preferred.

Required skills