Client Delivery Specialist (Project Based)

About the role

Lucidya is seeking a Client Delivery Specialist to act as the on‑site representative at client locations. This project‑based (1‑year) position will oversee the end‑to‑end delivery of assigned SaaS projects, ensuring timelines, quality, and client satisfaction.

Key responsibilities

• Own end‑to‑end delivery of assigned client projects from kickoff to handover.
• Serve as the on‑site Lucidya representative, managing day‑to‑day coordination and execution.
• Build, track, and maintain detailed project plans, timelines, milestones, and deliverables.
• Lead implementation activities for Lucidya’s AI‑native CX platform in line with scope.
• Coordinate across internal teams (Product, Customer Success, Professional Services, Support) to ensure timely delivery.
• Monitor progress, manage risks, and proactively address challenges.
• Handle client communication, updates, escalations, and expectations throughout the project lifecycle.
• Ensure quality, compliance, and timely completion of all outcomes and deliverables.
• Maintain project documentation, status reporting, and handover materials.
• Contribute to improving delivery processes and best practices.

Required profile

• Experience working directly with customers in project‑based or operational roles.
• Bachelor’s degree in Marketing, Business Administration, or a related field (or equivalent practical experience).
• 1‑3 years of experience managing organic and/or paid digital campaigns.
• Strong communication skills and ability to manage stakeholders of diverse cultures and seniorities.
• Excellent time‑management, able to juggle multiple priorities in a fast‑paced environment.
• Fluent in both Arabic and English.

Required skills