Client Manager – SMB (Jeddah/Dammam)

About the role

As a Client Manager for Small and Medium Business (SMB) accounts at NTT DATA, you will build and nurture relationships with clients in Jeddah or Dammam, ensuring satisfaction while driving revenue growth through our technology and cloud portfolio, especially AWS solutions.

Key responsibilities

• Develop and execute account strategies to achieve revenue and margin targets.
• Manage the full customer lifecycle, from prospecting to contract negotiation and renewal.
• Identify upsell and cross‑sell opportunities across the AWS and cloud services portfolio.
• Collaborate with technical architects, solutions engineers, and global offices to deliver tailored solutions.
• Maintain accurate records in CRM systems, tracking pipelines, forecasts, and customer interactions.
• Monitor client churn, work to improve retention, and ensure high levels of customer satisfaction.

Required profile

• Minimum 5 years of experience managing client relationships and driving revenue growth.
• Strong consultative and solution‑based selling skills.
• Proven ability to work across geographies and coordinate with internal technical teams.
• Excellent communication and negotiation abilities.

Required skills

• AWS
• Cloud services
• CRM tools