Client Relations Executive – Luxury Boutique

About the role

We are looking for a Client Relations Executive to join our luxury boutique in Riyadh. The role focuses on delivering an exceptional first‑impression experience for every client, managing VIP hospitality and supporting the sales team.

Key responsibilities

• Greet and welcome clients, ensuring a warm and professional first impression.
• Seat VIP guests, provide refreshments and manage the hospitality lounge.
• Assess client needs and direct them to the appropriate sales associate.
• Control client reception flow, guaranteeing every walk‑in is attended.
• Explain boutique processes such as after‑sales, allocation and walk‑ins.
• Coordinate the appointment system and schedule in‑store celebrations.
• Oversee celebration orders (cakes, flowers, drinks) and follow up with vendors.
• Record all client interactions in the SIMS system for management visibility.
• Supervise the hospitality team, manage rosters and maintain high standards of appearance and conduct.
• Monitor boutique supplies, replenish hospitality items and provide daily activity reports to the Boutique Manager.

Required profile

• 1‑3 years of experience in hospitality, luxury retail or a related customer‑facing role.
• Excellent verbal communication and public‑speaking abilities.
• Strong time‑management skills and the ability to work under pressure.
• Polite, vibrant attitude with a focus on top‑notch customer service.
• Fluent in English (mandatory).

Required skills

• Proficiency with the SIMS client‑interaction system.