Cluster Reservations Agent

About the role

As a Cluster Reservations Agent at Hilton, you will be the first point of contact for guests seeking to book their stay. You will turn inquiries into confirmed reservations while delivering the warmth and hospitality that Hilton is known for.

Key responsibilities

• Provide exceptional customer service by responding promptly and professionally to guest and team inquiries.
• Secure individual bookings, converting inquiries into confirmed reservations.
• Maintain meticulous records of all reservations to ensure accuracy.
• Use proactive selling techniques to maximize room sales and promote upgrades.
• Support sales initiatives by handling sales inquiries and identifying potential leads.

Required profile

• A passion for hospitality and creating memorable guest experiences.
• Integrity – always doing the right thing.
• Leadership qualities that inspire others.
• Team‑oriented mindset.
• Strong sense of ownership and accountability.
• Ability to act with urgency and focus on the present moment.

Required skills

• No specific technical skills listed; strong communication and attention to detail are essential.

What we offer

• Travel perks – up to 110 nights of discounted stays at Hilton properties.
• Paid parental leave.
• Access to Hilton’s award‑winning workplace culture and career development resources.