Control Room Co‑worker (Reception & Security)

About the role

As a Control Room Co‑worker you will be the first point of contact for IKEA, handling reception duties, managing visitor flow and monitoring the building’s safety through a CCTV system. You will provide administrative support across the organization while ensuring a welcoming and secure environment for staff and visitors.

Key responsibilities

• Greet, welcome and direct visitors, announce them appropriately.
• Answer, screen and forward incoming phone calls, operating the telephone switchboard professionally.
• Maintain up‑to‑date staff telephone extensions, mobile numbers and appointment calendars.
• Monitor the building interior and exterior via CCTV, provide video records on request and report safety or security incidents.
• Coordinate with local authorities when required and handle daily mail, deliveries and couriers.
• Perform typical receptionist tasks such as filing, photocopying, collating and faxing.
• Control access at staff entrances, allowing only authorized personnel and commercial customers.
• Measure temperature of co‑workers and visitors and enforce mask, social‑distance and other health precautions.

Required profile

• Diploma or higher degree in Occupational Health and Safety or a related field.
• Fresh graduate or up to 2 years of relevant experience.
• Customer‑centric mindset with strong communication skills.
• Ability to work under pressure and adapt quickly to changing situations.
• Collaborative attitude and data‑driven decision‑making.

Required skills

• CCTV System
• Microsoft Office Suite