Credit & Collections Team Lead - META

About the role

Becton, Dickinson and Company (BD) is hiring a Credit & Collections Team Lead for its META region covering the Middle East, Turkey and Africa. The role leads the regional collections team, drives cash flow performance, minimizes bad debt risk, supports sustainable business growth and ensures compliance with BD credit and collections policies. It works closely with Sales, Customer Service, Finance and Operations teams.

Key responsibilities

• Lead, coach and develop a team of Credit & Collections professionals, run performance reviews and daily operational reviews, and plan workload, portfolio allocation and business continuity.
• Drive regional DSO, overdue and cash collection targets, prioritize collections by risk and value, and lead escalations and payment plan negotiations.
• Monitor customer exposure, credit limits and payment terms, review high-risk accounts, advise on bad debt provisions and write-offs, and monitor bank guarantees and letters of credit.
• Follow up on customer order releases and approvals, and act as the primary escalation point for collections in the META region.
• Partner with Commercial Leaders, Account Managers, Finance, Customer Service and Legal, and work with external collection agencies and legal partners.
• Support Customer Finance transformation initiatives, enforce collections policies and controls, and maintain documentation for audit readiness.
• Ensure compliance with internal controls and SOX requirements, and support data quality and customer master data governance.

Required profile

• Bachelor's degree in Finance, Accounting, Business Administration or a related field.
• 5+ years of experience in Credit, Collections, Accounts Receivable or Customer Finance.
• 2+ years leading teams in an international environment, with experience in diverse markets and customer segments.
• Experience managing escalations, legal collections and credit risk.
• Strong communication skills in English and Arabic.

Required skills

• Knowledge of AR aging, DSO management, cash forecasting and credit risk assessment.
• ERP platforms (SAP ECC / SAP S4HANA preferred).
• Power BI, Excel and collections management tools.