CRM Project Manager

About the role

We are seeking an experienced CRM Project Manager to lead large‑scale banking transformation initiatives in Riyadh. The role focuses on end‑to‑end implementation of Microsoft Dynamics 365 CRM solutions, driving digital and AI adoption across retail, corporate and commercial banking lines.

Key responsibilities

• Define project vision, business case, roadmap and governance for enterprise‑wide CRM programmes.
• Collaborate with banking, risk, compliance and technology teams to gather and prioritise requirements.
• Oversee solution design, integration architecture, data migration, testing, deployment and post‑production support.
• Lead AI and digitisation projects related to customer onboarding, relationship management, complaints handling and service operations.
• Manage stakeholders including vendors, executive leadership and cross‑functional business units to ensure alignment with strategic objectives.

Required profile

• Bachelor’s or Master’s degree in Business, IT, Finance or a related field.
• Relevant certifications such as PMP, PRINCE2, Agile/Scrum and Microsoft Dynamics 365 Functional or Solution certification.
• Minimum 8 years of project/program management experience, with at least 5 years in banking transformation and CRM implementations.

Required skills

• Microsoft Dynamics 365 CRM
• AI Adoption
• Process Optimization
• Regulatory Compliance
• Enterprise Change Management
• Customer Journey Transformation
• Digital Transformation