Customer Experience (CX) Consultant

About the role

We are looking for an experienced Customer Experience (CX) Consultant who can lead the creation of a CX Office at our client’s Riyadh site. The role blends strategic consulting with hands‑on UI/UX design, requiring you to assess the current CX maturity, define a roadmap, and translate insights into wireframes and interactive prototypes.

Key responsibilities

• Establish and operationalise a Customer Experience Office, including governance, ways of working and reporting cadence.
• Conduct a comprehensive CX maturity assessment against industry best practices.
• Map existing customer journeys, identify pain points and develop a forward‑looking CX strategy aligned with business goals.
• Evaluate the current UI/UX across platforms, pinpoint gaps and recommend improvements.
• Design wireframes and interactive prototypes using tools such as Figma, Sketch or Adobe XD.
• Prepare structured reports and presentations for client stakeholders.
• Collaborate closely with business, design and technology teams to ensure adoption of CX recommendations.

Required profile

• Proven experience in CX consulting, including maturity assessments and journey mapping.
• Strong hands‑on UI/UX design capability, able to produce wireframes and prototypes independently.
• Experience setting up or running a CX Office or similar function.
• Excellent stakeholder management and communication skills.
• Prior consulting experience (agency, consultancy or in‑house transformation) is preferred.

Required skills

• Figma
• Sketch
• Adobe XD