Customer Experience Specialist

About the role

The Customer Experience Specialist will act as the primary point of contact for clients, delivering high‑quality support across phone, email, and chat channels. You will leverage an in‑depth understanding of GIG Saudi’s insurance products to resolve inquiries, address complaints, and ensure a seamless experience for every customer.

Key responsibilities

• Respond to customer inquiries promptly and resolve issues in line with company policies.
• Provide accurate information about insurance offerings and internal procedures.
• Follow escalation protocols to route complex cases to the appropriate teams.
• Monitor interactions to guarantee timely resolution and maintain service standards.
• Collect feedback from customers and share insights with the team for continuous improvement.
• Maintain and update customer management tools and related equipment.
• Support team members with resources and guidance as needed.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• 0‑2 years of experience in insurance or a comparable customer‑facing role.
• Strong listening, communication, and problem‑solving abilities.
• Ability to work under deadlines while maintaining high service quality.

Required skills

• Knowledge of escalation protocols.
• Familiarity with internal procedures.
• Proficiency with customer management tools.