Customer Experience Specialist – Remote (Saudi Nationals)

About the role

We are seeking a Customer Experience Specialist to be the first point of contact for our clients across Saudi Arabia. Based in Riyadh and working remotely, you will handle inbound and outbound communications, qualify leads and schedule design consultations, ensuring a seamless, premium experience for every customer.

Key responsibilities

• Respond to inbound inquiries via phone, WhatsApp Business and website leads.
• Conduct outbound follow‑ups, qualify prospects based on project scope, budget and timeline, and book design consultations.
• Maintain accurate records in the CRM and follow structured outreach cadences.
• Meet service level agreements for first‑response time and daily outreach targets.
• Coordinate hand‑over of qualified leads to the design and sales teams.
• Collect and share customer feedback to improve CX processes.

Required profile

• Saudi national residing in Riyadh.
• Minimum 2 years experience in customer experience, inside sales, call‑center or support roles.
• Fluent in Arabic and English with strong verbal communication.
• Highly organized, proactive and able to work split‑shift hours (09:00‑22:00 KSA).
• Positive attitude, fast learner and strong work ethic.

Required skills

• WhatsApp Business for customer communication.
• CRM systems for lead tracking and follow‑up.
• General customer communication tools.