Customer Implementation Consultant

About the role

Maersk is looking for a Customer Implementation consultant in Jeddah to deliver logistics projects for customers, from project planning and setup through to go-live and handover to Operations. The role follows the Global Implementation methodology and works with customers, vendors and internal stakeholders.

Key responsibilities

• Develop a Project Charter based on customer and internal needs, and formalize the project team and steering committee
• Plan and drive on-site setup before go-live: storage solutions, WMS, TMS, WCS, procurement, testing, recruitment and vendor coordination
• Manage several projects at once, run regular progress reviews and weekly status reports, and control scope changes and budget
• Represent the company's interests with customers and vendors, and build strong relationships
• Share lessons learned and best practices with the region and globally
• Ensure on-time, in-full delivery, BRD sign-off, UAT and end-to-end testing, hyper-care and ramp-up, and a proper handover to Operations

Required profile

• Bachelor's degree or five years of relevant project management experience, or a combination of both
• At least 2 to 3 years of warehouse experience in contract logistics, warehousing or transport
• Leadership, problem-solving and excellent written, verbal and presentation skills
• PMP or similar project management certification is highly desirable

Required skills

• Advanced Excel, PowerPoint, Outlook, Visio and Word
• Knowledge of GMP, TAPA, FM Global, HSE and other local or international standards