Customer Service Officer

About the role

We are seeking a Customer Service Officer in Alwajh to be the first point of contact for our car rental customers, ensuring a smooth and pleasant rental experience from booking to vehicle return.

Key responsibilities

• Welcome customers and provide clear information about rental services, vehicle options, and pricing.
• Manage reservations, including bookings, modifications, and cancellations.
• Explain rental policies, terms, and insurance options.
• Support customers in selecting the most suitable vehicle based on their needs.
• Handle customer inquiries and complaints professionally, ensuring quick resolution.
• Process payments and explain contract and billing details.
• Prepare accurate invoices and maintain financial records.
• Coordinate with internal teams to ensure timely vehicle delivery.
• Provide assistance in case of breakdowns or accidents during the rental period.
• Promote current offers, discounts, and services.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Public Relations, or a related field.
• 0–2 years of experience in customer service or a similar role.
• Strong communication and interpersonal skills.
• Ability to explain information clearly and handle diverse customer needs.
• Problem‑solving mindset with attention to detail.
• Ability to work within policies while maintaining service quality.