Customer Service Representative & Administrative Assistant

About the role

We are looking for a proactive Customer Service Representative who will also provide essential administrative assistance. Working remotely, you will be the first point of contact for our customers across the UAE and Saudi Arabia, while keeping internal processes organized and efficient.

Key responsibilities

• Respond to customer inquiries via email, chat, phone and WhatsApp with a professional and helpful tone.
• Handle registration, onboarding, account access, schedule queries and general support requests.
• Troubleshoot basic issues, guide customers through next steps and escalate complex cases.
• Document interactions, outcomes and follow‑ups in the CRM or support tracker.
• Perform data entry, update records, organize documents and maintain accurate files.
• Coordinate schedules, send meeting reminders and track attendance.
• Prepare simple reports such as daily support volume and status lists.
• Assist with onboarding coordination, verifying submitted forms and required details.

Required profile

• Minimum 1 year of experience in customer service, virtual assistance, admin support or call centre environments.
• Excellent written and verbal communication skills in English.
• Detail‑oriented, able to manage multiple priorities and work independently.

Required skills

• Email platforms
• CRMs
• Live chat systems
• WhatsApp Business
• Chat tools
• Ticketing tools
• Google Sheets
• Microsoft Excel