Customer Service Representative

About the role

We are looking for a dedicated Customer Service Representative to be the primary point of contact for our valued customers in Riyadh. You will handle inquiries, process orders, and ensure a high level of satisfaction through professionalism, empathy, and efficiency.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, aiming for first‑contact resolution.
• Provide accurate information about products, services, and policies.
• Process orders, refunds, and exchanges accurately and timely.
• Identify and escalate complex issues while keeping customers informed.
• Maintain detailed records of interactions using the CRM system.
• Collaborate with team members to share best practices and improve service.
• Proactively suggest improvements to enhance the customer experience.

Required profile

• Bachelor's degree in Business Administration, Communications, or a related field.
• 1‑2 years of experience in customer service or telesales.
• Excellent verbal and written communication skills in English; Arabic proficiency preferred.
• Strong problem‑solving abilities and attention to detail.
• Ability to stay calm and professional under pressure.
• Exceptional time‑management and organizational skills.

Required skills

• Proficiency in MS Office suite.
• Familiarity with CRM systems.
• Basic computer literacy and typing skills.