Customer Service Technician

About the role

Alfanar Electric, the industrial arm of Alfanar, manufactures low, medium and high voltage electrical construction products and operates plants in Riyadh and Jubail, Dubai and London. This full-time Customer Service Technician position is based at the Industrial Complex in Riyadh and focuses on resolving customer issues, providing technical support and keeping accurate records of customer interactions.

Key responsibilities

• Assist in troubleshooting and resolving customer issues so that cases are handled quickly and efficiently.
• Engage with customers to understand their technical concerns and provide support or escalate issues as needed.
• Follow company guidelines and processes so that service meets quality standards.
• Record customer interactions, troubleshooting steps, resolutions and feedback to keep clear case histories.
• Stay up to date on product updates and technical changes, and learn new tools and technologies.
• Communicate with peers and supervisors, follow work instructions and schedules, and escalate complex operational problems.

Required profile

• High school degree in any relevant field.
• 2 to 4 years of work experience.

Required skills

• Customer service and customer relationship management.
• Customer satisfaction measurement.