Customer Success Manager – Greater Dammam area

About the role

The Customer Success Manager for the Greater Dammam area will be the primary post‑sale contact for Trellix customers, driving adoption, utilization and renewal of our cybersecurity solutions. You will work closely with clients at all levels, articulating the value of Trellix products and services to ensure successful outcomes.

Key responsibilities

• Serve as the main point of contact after sale, guiding customers through implementation and adoption.
• Demonstrate product features and best practices to help clients achieve specific business results.
• Identify and close upsell and cross‑sell opportunities, contributing to revenue growth.
• Own client renewal and retention targets, ensuring high satisfaction.
• Handle escalations and coordinate with Marketing, Sales, Professional Services, Engineering, Finance, Training and Support teams.

Required profile

• Minimum 5 years of experience in a Customer Success Management role.
• Based in Greater Dammam or the Triplet cities area.
• Fluent in Arabic and English.
• Willingness to work both on‑site at client locations and remotely.

Required skills

What we offer

• Opportunity to work with a global cybersecurity leader.
• Collaborative environment with cross‑functional teams.
• Competitive compensation and benefits package.