Customer Support & Administrative Specialist (Remote)

About the role

We are looking for a friendly, organized and detail‑oriented individual to join our fully remote team as a Customer Support & Administrative Specialist. This entry‑level position blends customer‑facing support with day‑to‑day administrative tasks such as account maintenance, data entry and ticket handling. Training and ongoing guidance will be provided.

Key responsibilities

• Respond to customer questions and service requests via email and chat in a professional and timely manner.
• Maintain and update customer accounts, order information and service records in company systems.
• Create, categorize and manage support tickets, track status and follow up on pending requests.
• Prepare and maintain spreadsheets, forms, trackers and other administrative records.
• Process routine administrative requests, route documents and manage shared inboxes.
• Review and correct customer data for accuracy, completeness and consistency.

Required profile

• High school diploma, GED or equivalent.
• Strong written and verbal communication skills with a friendly, patient approach.
• Excellent attention to detail, accuracy and organizational abilities.
• Ability to work independently in a remote environment and manage multiple routine tasks.
• Reliable internet connection and a suitable remote workspace.

Required skills

• Basic computer and typing proficiency.
• Microsoft Office (Word, Excel, PowerPoint).
• Google Workspace (Docs, Sheets, Drive).
• Experience with CRM or ticket‑management systems.
• Proficiency with spreadsheets and data‑entry tools.

What we offer

• Fully remote working environment with flexible scheduling.
• Competitive entry‑level compensation and paid onboarding training.
• Full‑time or part‑time opportunities where available.
• Paid time off, company holidays and potential health benefits.
• Professional development, coaching and career advancement opportunities.