Customer Support Specialist

About the role

Al Jamil Alarabi is looking for a Customer Support Specialist to join its Muhandes HUB team in Riyadh. You will be the primary point of contact for customers, contractors, and suppliers, ensuring their requests are handled efficiently and their experience remains positive.

Key responsibilities

• Respond to inquiries via phone, WhatsApp, and digital channels.
• Track and manage customer, contractor, and supplier requests until resolution.
• Escalate complex cases to management when necessary.
• Explain platform services and products to users.
• Monitor satisfaction, record feedback, and handle complaints.
• Coordinate with sales, marketing, and operations teams.
• Maintain up‑to‑date customer data and request status in the system.

Required profile

• Experience in customer service or sales.
• Excellent communication and persuasion abilities.
• Professional handling of customer interactions.
• Fluency in Arabic; English proficiency is a plus.
• Ability to work under pressure and meet performance targets.
• Knowledge of the contracting and engineering sector in Saudi Arabia is advantageous.

Required skills

• CRM systems
• Computer proficiency