Director of Residence

About the role

The Director of Residence will lead the complete homeowner and resident experience at Novotel Residences, ensuring a high‑standard hospitality environment from pre‑move‑in through daily living. This senior position requires a proactive, guest‑focused mindset and the ability to align residential services with Novotel brand standards.

Key responsibilities

• Strategically manage the entire Resident Journey, from pre‑move‑in to ongoing residency.
• Develop and enforce operational procedures, policies, and training programs to maintain high service standards.
• Build and sustain strong relationships with homeowners and residents, acting as the primary point of contact.
• Oversee residential operations including maintenance, engineering, security, concierge, housekeeping, and amenities.
• Manage vendor contracts, monitor performance, and ensure value for money.
• Collaborate with hotel departments (Property & Engineering, F&B, Housekeeping, Security, Front Office, Spa) for seamless service integration.
• Conduct regular inspections of units, common areas, and facilities to uphold presentation standards.
• Support recruitment, onboarding, training, and performance management of residential staff.
• Control financial performance, budgeting, and cost efficiency of the residential operation.

Required profile

• Proactive, professional, and guest‑oriented attitude.
• Strong relationship‑building and communication skills.
• Leadership experience in residential or hotel operations.
• Ability to manage budgets, vendor contracts, and cross‑functional teams.

Required skills