Director – Quality Assurance

About the role

The Director of Quality Assurance will lead the QA function for Saudi Telecom Company (STC) in Riyadh, ensuring that all operations meet the highest quality standards. This senior position is responsible for driving continuous improvement, overseeing quality audits, and embedding robust quality controls across the organization.

Key responsibilities

• Participate in developing and implementing Corporate Quality Directorate plans aligned with company objectives.
• Direct and manage the Quality Assurance Department, providing leadership, setting performance standards, and fostering high‑performance work processes.
• Design and implement quality control measures in line with CQM strategy, monitoring day‑to‑day compliance.
• Develop and execute quality programs to raise organizational excellence and awareness of the QA function.
• Conduct quality audits and assessments, identify gaps, and recommend corrective actions.
• Oversee the creation and maintenance of quality incident reporting systems and coordinate improvement initiatives.
• Ensure departmental compliance with organizational policies, procedures, and quality standards.

Required profile

• Proven senior leadership experience in quality assurance or quality management within a large organization.
• Demonstrated ability to develop and implement quality strategies, audit programs, and continuous‑improvement initiatives.
• Strong people‑management skills, including setting goals, defining KPIs, and coaching team members.
• Excellent understanding of quality standards, regulatory requirements, and best‑practice methodologies.

Required skills