Director - Service Management

About the role

CSG is looking for a Director of Service Management based in Riyadh. The main purpose is to support the regional team by driving managed services (MS) pursuits in the assigned region, helping CSG win MS contracts and grow its managed services business. The role also oversees MS contracts and drives commercial and operational performance improvement.

Key responsibilities

• Help regional sales teams identify the right MS opportunities and take part in MS sales qualification
• Support the execution of regional go-to-market plans and drive a standardized approach to solution, service design and commercial terms for MS sales
• Lead MS sales pursuits by combining technical, service and commercial solutions, working with sales, presales, finance, PS and operations
• Oversee MS contracts in the region and drive commercial and operational performance improvement
• Work with Global Operations and Global Services to implement the MS TOM and MS engagement model, and build MS commercial and service capability for the region
• Support the building of onsite operational and contract P&L management capability and organizational development to replicate the needed skills
• Contribute to MS business strategy and planning

Required profile

• 10+ years in managed services and outsourcing in the communications industry
• Experience selling, building, delivering and running large BSS managed services or outsourcing contracts in the communications industry
• Demonstrable experience building support internally at all levels and operating at senior level with all stakeholders
• Experience in telco, cable, media and other adjacent markets
• Regular and reliable attendance; domestic and/or international travel up to an unspecified percentage

Required skills

• Extensive market knowledge of communications and managed services
• Ability to work across functional groups and lead complex projects at senior level
• Proficiency with Microsoft Office applications
• Business English (read, write, speak and understand)