Ecommerce Specialist

About the role

We are seeking an Ecommerce Specialist to manage and optimise our online sales channels, including Amazon, Noon, Sallah and Shopify. The role involves overseeing product listings, driving traffic through advertising, and ensuring a seamless customer experience across all digital touchpoints.

Key responsibilities

• Maintain up‑to‑date product listings with accurate images, pricing and descriptions on all ecommerce platforms.
• Monitor daily sales operations, resolve order issues, returns and customer inquiries promptly.
• Plan, schedule and publish engaging content on social media channels such as Instagram, Facebook and TikTok.
• Create and manage paid advertising campaigns on both social media and ecommerce platforms to boost traffic and sales.
• Analyse performance metrics to improve conversion rates, reduce cost per acquisition and generate regular sales reports.
• Conduct competitor analysis and market research to identify trends and growth opportunities.
• Collaborate with design, content and customer service teams to ensure consistent branding and post‑sales engagement.
• Implement SEO strategies for product listings and website pages to increase organic visibility.
• Maintain ecommerce back‑end systems, including CMS, plugins and basic troubleshooting.
• Coordinate inventory updates with warehouse operations to avoid stockouts or overselling.

Required skills

• Experience with Amazon, Noon, Sallah and Shopify platforms.
• Proficiency in CMS management and basic troubleshooting.
• Strong knowledge of SEO techniques for ecommerce.
• Ability to create and optimise paid social media advertising campaigns.
• Data analysis skills to interpret performance metrics and drive improvements.