English Customer Service Representative

About the role

We are seeking a dynamic English‑speaking Customer Service Representative to join our call centre team in Saudi Arabia. In this role you will be the first point of contact for our clients, ensuring a smooth and positive experience throughout every interaction.

Key responsibilities

• Handle inbound and outbound customer inquiries professionally and efficiently.
• Identify customer needs and provide appropriate solutions.
• Resolve issues while maintaining high levels of satisfaction.
• Follow established service procedures, policies and quality standards.
• Escalate complex cases to the relevant internal teams.
• Maintain accurate records of all interactions and perform follow‑ups as required.
• Detect recurring problems and relay feedback for continuous improvement.

Required profile

• Fluent in spoken and written English.
• Previous experience in a call centre, customer service or customer experience role is preferred.
• Excellent communication, interpersonal and active‑listening skills.
• Strong problem‑solving ability and a customer‑focused mindset.
• Capable of working under pressure and handling challenging situations.
• Proactive, solutions‑oriented and able to work both independently and as part of a team.

Required skills

• Computer literacy and ability to navigate customer service systems.