Enterprise Operations Specialist Professional

About the role

Mobily is seeking an Enterprise Operations Specialist to oversee the operation and maintenance of its IP Switching and Datacentre infrastructure in Riyadh. The role ensures high availability, optimal performance, and compliance with service level agreements while coordinating with internal teams and external vendors.

Key responsibilities

• Manage operations and maintenance of IP Switching and Datacentre elements to maintain constant availability and optimal performance.
• Control outsourcing contracts, ensuring vendors meet SLA/KPI requirements.
• Lead fault‑management activities, including testing, diagnosing and repairing network faults to meet response‑time targets.
• Plan and implement routine maintenance to achieve availability goals.
• Participate in engineering design, schedule outsourced work and recommend best‑practice techniques.
• Study capacity of IP Switching and Datacentre components and provide recommendation reports.
• Guide operations teams during high‑traffic periods to avoid service disruptions.
• Ensure quality‑standard conformance for all O&M projects.
• Lead testing of new features and produce evaluation reports.
• Oversee acceptance of new network elements and assess operational criteria.
• Inspect parameter change requests to prevent negative network impact.
• Maintain relationships with vendors to meet operational and cost targets.

Required profile

• Bachelor’s degree in Engineering, Telecommunications or an equivalent field from an accredited university.

Required skills

• IP Switching operations
• Datacentre operations
• Network fault management
• SLA/KPI monitoring
• Capacity planning
• Vendor management
• Network performance testing
• Parameter change management