F&B Reservations Agent – Saudi National

About the role

At SLS The Red Sea, every memorable dining experience begins before the guest arrives at the table. As an F&B Reservations Agent, you will be the first point of connection for guests planning their dining experience, handling reservations with accuracy, warmth, and the distinctive personality of SLS.

Key responsibilities

• Handle restaurant reservations via phone, email, and reservation systems promptly and professionally.
• Respond to guest enquiries, providing accurate information on venues, menus, hours, promotions, and experiences.
• Manage new bookings, amendments, cancellations, and special requests efficiently.
• Maintain accurate reservation records, guest profiles, preferences, and notes for personalized service.
• Coordinate with restaurant and F&B teams regarding reservations, special occasions, and operational requirements.
• Support table and reservation management to maximize occupancy and revenue opportunities.
• Identify opportunities to recommend suitable dining experiences and promotions based on guest preferences.
• Ensure guest information is handled confidentially and follow departmental procedures at all times.

Required profile

• High School Diploma or equivalent; hospitality qualification preferred.
• 1–2 years experience in reservations, guest relations, front office, or F&B operations.
• Fluent spoken and written English.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational ability with attention to detail.
• Capacity to manage multiple enquiries in a fast‑paced environment.
• Professional, guest‑focused attitude with interest in luxury hospitality.

Required skills

• Basic computer skills.
• Familiarity with restaurant reservation systems.
• Experience with POS systems (advantageous).