Field Service Engineer – BD Diagnostics & BD Biosciences

About the role

BD Diagnostics and BD Biosciences are divisions of BD, a global medical technology company. The Field Service Engineer works as part of the technical team, supporting customers and distributors across the Central and Northern regions with high-quality service and efficient resolution of incidents and service requests. The main location is Jeddah.

Key responsibilities

• Provide independent, on-site technical support in line with customer Service Level Agreements, including installations, relocations, certifications (IQ/OQ) and repairs.
• Deliver advanced remote support, diagnostics and fixes for issues beyond the help desk.
• Support and lead distributors through partnerships, mentoring and leading distributor service teams.
• Plan, prioritize and complete corrective and preventive maintenance, including upgrades, in compliance with regulatory requirements.
• Explain service contract offerings, including coverage, terms, benefits and pricing.
• Conduct pre-installation site assessments and advise customers so that BD devices and equipment can be installed successfully.
• Ensure compliance with quality, ISO, GMP and safety standards and customer SLAs.

Required profile

• 1-3 years of hands-on experience servicing IVD laboratory diagnostics equipment; specific experience with flow cytometry instruments highly preferred.
• Bachelor's degree or equivalent experience in Biomedical Engineering, Electronics Engineering or a related field.
• Strong communication and presentation skills, and the ability to work in multi-functional, fast-paced environments.

Required skills

• Installation, maintenance, troubleshooting and repair of flow cytometry systems and related laboratory instrumentation.
• Knowledge of IQ/OQ certification and ISO, GMP and safety standards.