Fraud Investigator

About the role

The Fraud Investigator will support the Head of Fraud Investigation & Response in detecting, analysing and resolving fraudulent activities that affect American Express Saudi Arabia’s customers and assets. You will conduct end‑to‑end investigations, gather evidence, and provide actionable recommendations to strengthen fraud controls and ensure regulatory compliance.

Key responsibilities

• Review fraud alerts, referrals and customer complaints to assess validity and initiate investigations.
• Collect and analyse transactional, customer and system data to identify fraud patterns and root causes.
• Prepare detailed investigation reports documenting evidence, findings, conclusions and recommendations.
• Ensure investigations comply with internal policies, the Counter Fraud Fundamental Requirement framework and applicable legal regulations.
• Present investigation outcomes to management and relevant stakeholders, highlighting lessons learned and improvement opportunities.

Required profile

• Strong analytical mindset with attention to detail.
• Ability to work independently and manage multiple cases within agreed service levels.
• Excellent written and verbal communication skills for clear reporting.
• Understanding of regulatory and compliance requirements related to fraud investigations.

Required skills

• Experience with fraud investigation processes and case management.
• Proficiency in analysing transactional and system data.
• Familiarity with regulatory frameworks governing fraud detection.