Front Desk Agent (Saudi National)

About the role

Silver Sands Beach is looking for a welcoming, service-focused Front Desk Agent based in Jeddah. As the first point of contact at the front desk, the agent supports a smooth, enjoyable experience for guests and members by handling inquiries, check-ins, reservations and day-to-day guest needs.

Key responsibilities

• Welcome guests and members warmly and professionally.
• Manage arrivals, check-ins, registrations and related front desk procedures.
• Answer questions about the beach, facilities, services, opening hours and policies.
• Handle reservations and bookings, and keep guest information and records accurate.
• Answer phone calls and direct inquiries to the right team.
• Coordinate with other departments to resolve guest requests promptly.
• Address concerns courteously and escalate issues when needed.
• Process payments or transactions in line with company procedures.
• Keep the front desk organized and follow service standards, safety procedures and local requirements.

Required profile

• Saudi national.
• Previous experience in a front desk, reception, hospitality or customer service role is preferred.
• Fluent Arabic and good English are preferred.
• Able to work shifts, including weekends and public holidays as required.

Required skills

• Strong communication and interpersonal skills.
• Good organizational skills and attention to detail.
• Comfortable using booking systems, point-of-sale systems and basic computer applications.