Front Desk Officer – Customer Service

About the role

We are looking for a professional Front Desk Officer to be the first point of contact for customers and visitors at a leading electronics and technology company. The role combines customer service, administrative support and coordination with internal teams to ensure a smooth service experience.

Key responsibilities

• Welcome and assist customers and visitors in a courteous and professional manner.
• Register service requests, create work orders and maintain accurate records in the system.
• Provide basic information on products, services, warranties and service procedures.
• Coordinate with technicians and other departments to facilitate service operations.
• Follow up on service requests, keeping customers informed of progress.
• Handle inquiries and direct them to the appropriate department.
• Support daily front‑desk operations and administrative tasks, including report preparation.
• Ensure reception and waiting areas are tidy and presentable at all times.

Required profile

• 1–4 years of professional experience, preferably in reception, administration or coordination.
• Fluent English communication skills, both spoken and written.
• Professional appearance, positive attitude and strong interpersonal skills.
• Excellent organizational abilities and attention to detail.
• Ability to manage multiple tasks in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office applications.