Front Desk Receptionist

About the role

The Front Desk Receptionist will be the first point of contact for employees, visitors, clients and service providers at AECOM, delivering a professional and welcoming experience while supporting day‑to‑day office administration.

Key responsibilities

• Greet and assist visitors, contractors and employees upon arrival.
• Maintain an organized reception area and manage the front‑of‑house environment.
• Answer, screen and direct incoming telephone calls and messages.
• Handle visitor registration, badge issuance and notifications to relevant staff.
• Coordinate meeting‑room bookings and support meeting arrangements.
• Receive, sort and distribute mail, courier deliveries and other correspondence.
• Liaise with security, facilities and administration teams for visitor and office needs.
• Maintain accurate reception and visitor records in line with company procedures.
• Provide general information and direct inquiries to appropriate departments.
• Perform administrative tasks such as document handling, filing, scanning, printing and data entry.
• Arrange courier collections and deliveries, keeping related records.
• Monitor reception supplies and request replenishment as required.
• Assist with office events, employee activities and meetings.
• Uphold confidentiality of company, employee and visitor information.
• Ensure compliance with health, safety, security policies and other company guidelines.
• Carry out additional reception or administrative duties as assigned by supervisors.

Required profile

• Excellent verbal and written communication skills in English.
• Strong organizational and time‑management abilities.
• Professional demeanor with courteous interpersonal skills.

Required skills

• Proficiency in Microsoft Office applications.