Front Office Agent – Luxury Resort

About the role

Fairmont The Red Sea is seeking a professional and customer‑focused Front Office Agent to join our team in Umluj, Saudi Arabia. As the first point of contact for guests, you will deliver exceptional service and create memorable experiences at our luxury resort.

Key responsibilities

• Greet guests on arrival and manage smooth check‑in and check‑out procedures.
• Handle guest reservations, modifications and cancellations using the hotel property management system.
• Address guest inquiries, requests and concerns promptly, providing concierge recommendations for local attractions and dining.
• Process payments and financial transactions accurately and securely.
• Communicate with guests via phone, email and in‑person with a friendly, empathetic approach.
• Coordinate with housekeeping, maintenance and other departments to ensure seamless guest experiences.
• Maintain an organized and professional front‑desk area while multitasking during peak periods.
• Uphold Fairmont service standards and contribute to a positive team environment.

Required profile

• Minimum 2 years of customer‑service experience, preferably in a luxury hotel environment.
• Fluency in Arabic and English; additional languages are a plus.
• Professional demeanor with a strong customer‑focused mindset.
• Excellent verbal and written communication skills and strong interpersonal abilities.
• Strong organizational, time‑management and multitasking capabilities.
• Problem‑solving and conflict‑resolution experience.
• Flexibility to work evenings, weekends and holidays as required.
• Knowledge of Saudi Arabian hospitality standards and cultural awareness.

Required skills

• Proficiency with hotel property management system (PMS) and reservation software.
• Ability to handle financial transactions accurately.