Front Office Manager – Luxury Wellness Resort

About the role

Miraval The Red Sea, a premium wellness resort on Shura Island, is seeking a Front Office Manager to lead its front‑of‑house operations. Reporting to the Resort Manager, you will oversee the Front Desk, Bell Services, Guest Transportation, and Communications Centre, ensuring the brand’s high standards are consistently delivered.

Key responsibilities

• Manage daily Front Office operations to guarantee exceptional guest service and satisfaction.
• Coordinate Front Desk, Bell Services, Guest Transportation, and Communications Centre for seamless performance.
• Engage proactively with guests, resolve complaints, and exceed expectations.
• Recruit, train, supervise, and develop Front Office team members.
• Monitor guest satisfaction scores and implement improvement actions.
• Ensure all administrative functions comply with hotel and corporate standards.
• Collaborate with other departments to enhance the overall guest experience.

Required profile

• University degree or diploma in Hospitality or Tourism Management.
• Minimum 2 years experience as a Front Office Manager in a luxury hotel or resort.
• Strong problem‑solving, administrative and interpersonal abilities.
• Detail‑oriented with high situational awareness.
• Proven leadership skills and ability to work under pressure.
• Saudi national.

Required skills

• Proficiency with Front Office systems.
• Experience using business intelligence tools.

What we offer

• Long‑term career growth opportunities.
• Motivated, connected team environment.
• 12 complimentary nights per year in Hyatt properties.