General Aide – Patient Support & Transport

About the role

The General Aide provides essential support services to patients and staff, ensuring smooth patient flow and efficient service delivery across all departments of the outpatient clinics. This role involves chaperoning, transporting, and assisting patients, as well as handling equipment and specimens.

Key responsibilities

• Transfer or accompany stable ambulatory patients, including those in wheelchairs, based on nursing direction.
• Transport sick or unstable patients on beds or wheelchairs between departments, accompanied by a nurse or physician as required.
• Assist with movement of dependent patients to and from beds, wheelchairs, or stretchers.
• Move medical equipment and act as a courier for specimens, medications, paperwork, and medical records.
• Collect and deliver supplies from storage to the appropriate units.
• Support discharge processes and escort discharged patients to their vehicles.
• Provide patient education on infection control and fall prevention.
• Follow isolation policies and participate in environmental safety checks.
• Check vacant rooms for admission readiness and report maintenance issues.
• Facilitate patient flow for physicians, act as a chaperone, and assist with patient assessments (height and weight).

Required profile

• Ability to safely transport and assist patients of varying mobility levels.
• Knowledge of infection control, isolation procedures, and fall prevention practices.
• Strong attention to safety standards and ability to report non‑compliance.
• Professional appearance and courteous interaction with patients and staff.
• Willingness to perform porter duties and support outpatient clinic operations.

Required skills